What happens in case of a theft of my vehicle? 👮‍♂️
All the information to know how to react in case of a theft of your vehicle and recover your vehicle as quickly as possible with Flashbird.
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How to report the theft of my vehicle in the app?
Through the Flashbird app (by PĂ©gase), you can report the theft of your vehicle. Here's the process:
- If the app is not in alert mode, click on the mini-map to enlarge it, and click on the icon representing the law enforcement officer, and follow the instructions.
- If your app is in alert mode, click on the icon representing the law enforcement officer on the map or click on "Report a theft" from the home page and follow the instructions.
At that point, our team will be notified and will contact you as soon as possible to assist you in resolving the theft of your vehicle using the data from your GPS tracker.
- If the app is not in alert mode, click on the mini-map to enlarge it, and click on the icon representing the law enforcement officer, and follow the instructions.
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How to get a route to my vehicle?
Through the Flashbird app (by PĂ©gase), you can get a route to reach your vehicle. Here's the process:
- Click on the mini-map to enlarge it, and click on the icon representing an arrow pointing to a motorcycle or a car.
- Then click on "Start navigation"
At that point, a route to your vehicle will be created in the navigation app on your phone."
- Click on the mini-map to enlarge it, and click on the icon representing an arrow pointing to a motorcycle or a car.
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What happens if thieves disconnect my GPS tracker from my vehicle's battery?
Firstly, if thieves attempt to disconnect the tracker from the battery, the motorcycle will experience movements. You will then receive level 1 and 2 alerts (vibrations and suspicious movement).
Our trackers are equipped with an internal battery that takes over in the event of a power disconnect from the battery:
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For Flashbird:
- You can expect several weeks of autonomy when stationary and several hundred kilometers while in motion without the engine running (in a truck or on a trailer).
- In such a case with Flashbird, you will receive a battery disconnection notification.
- Flashbird also indicates the vehicle's battery voltage level on the home page of the app.
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For Pegase Moto:
- Expect a few days of autonomy when stationary and approximately a hundred kilometers when in motion without the engine running (in a truck or on a trailer).
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For Flashbird:
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What happens during a trip on a trailer or truck?
This type of trip is extremely energy-intensive for the GPS trackers Flashbird or Pegase Moto, here's the explanation:
Detecting a new trip, the tracker continuously communicates its position with the server, even when the vehicle's engine is not running. The vehicle's battery is not powered by the engine, and neither is the tracker.
The tracker, therefore, activates its battery disconnect to protect the vehicle's battery from discharging, and then switches to its internal battery. This allows for tracking the trip for a certain duration.
The duration of this tracking is variable and depends on the capacity of the vehicle's battery and the tracker model:
- For Flashbird:
You can expect several weeks of autonomy when stationary and several hundred kilometers while in motion without the engine running (in a truck or on a trailer). - For Pegase Moto:
Expect a few days of autonomy when stationary and approximately a hundred kilometers when in motion without the engine running (in a truck or on a trailer)."
- For Flashbird: